We are seeking a proactive, hands-on IT Manager to lead our technology operations and ensure the secure, strategic, and efficient use of IT across the organization. This role is ideal for a technology leader who thrives in a dynamic environment and is passionate about both technical execution and team development.

Key Responsibilities

Technology Leadership & Infrastructure

• Oversee IT operations, including network security, systems administration, and strategic planning.

• Maintain a secure, reliable, and scalable IT infrastructure.

• Lead the implementation of cost-effective, business-aligned technology solutions.

• Develop and enforce IT policies, procedures, and compliance standards.

Support & Service Delivery

• Manage help desk operations to provide timely, empathetic support to staff.

• Deliver training and tools to empower staff and improve technology adoption.

• Travel to satellite locations as needed to support users and ensure consistent IT service delivery.

• Uphold ethical standards for data privacy, cybersecurity, and accessibility.

Innovation & Process Improvement

• Evaluate and implement emerging technologies that support organizational growth.

• Foster a culture of continuous improvement and agile problem-solving.

• Promote process optimization and cross-functional collaboration through technology.

• Ensure disaster recovery and backup strategies are current and effective.

Performance & Excellence

• Set and maintain high standards for IT operations and service delivery.

• Monitor KPIs and key metrics to ensure operational excellence.

• Coordinate and support internal and external audits for regulatory compliance.

• Lead post-project reviews to assess outcomes and identify areas for improvement.

Team Culture & Collaboration

• Create a respectful, inclusive team environment that values diverse perspectives.

• Recognize achievements and encourage professional growth.

• Promote equitable access to technology and support across the organization.

Qualifications

Education & Experience

• Bachelor’s degree in IT, Computer Science, or related field.

• 7+ years of experience in IT operations, including team leadership and project oversight.

Technical Skills

• Proficient with Windows PCs and servers.

• Strong background in cybersecurity best practices.

• Experienced with Microsoft technologies, networking, and storage solutions.

• Familiarity with Cisco and Meraki networking equipment.

• Knowledgeable in help desk operations and IT service management.

Soft Skills

• Excellent communication, customer service, and interpersonal skills.

• Strong organizational, time management, and multitasking abilities.

• Capable of translating technical concepts for non-technical audiences.

• Demonstrates professionalism, accountability, and attention to detail.

Other Requirements

• Valid driver’s license and reliable transportation.

• Able to handle sensitive and confidential information appropriately.

• Comfortable working under pressure and managing multiple priorities.