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Tews Company
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TEWS has an exciting role to join our enterprise client as a Technical Support Analyst. This role is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities:
Technical Support Analyst
Floridaâs Turnpike Milepost 263, Building 5315 Ocoee, FL 34761 US
Job Description
Technical Support Analyst
BocaRaton, Florida
On-Site Role
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
BocaRaton, Florida
On-Site Role
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
TEWS has an exciting role to join our enterprise client as a Technical Support Analyst. This role is responsible for supporting all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist in a wide variety of responsibilities including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Provide top-tier service and support with clear and concise communication and follow through.
Job Responsibilities:
- Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
- Assists in coordinating audiovisual setups and video conferencing support
- Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
- Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
- Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM).
- Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed.
- Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software.
- Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
- Collaborate and assist with other areas of the IT department on projects and initiatives
- Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
- Participate in after-hours (evening & weekend) on-call rotation
- Travel to remote locations to provide support, as needed ? Perform other duties as assigned
- IT Enterprise experience is preferred
- High school diploma or equivalent; additional certifications or relevant education is a plus.
- Ability to learn new systems and software in a fast-paced environment.
- Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change.
- Ability to manage multiple priorities and work independently or as part of a team.
- Capacity to perform in high-pressure situations, with strong organizational and time-management skills.
Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status.
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Discover exciting job opportunities in the vibrant area around Ocoee, Florida! Nestled in the heart of the Sunshine State, this charming locale offers a perfect blend of bustling city life and serene natural beauty. With renowned theme parks like Walt Disney World and Universal Studios just a stone's throw away, a thriving arts scene featuring local galleries such as City Arts and vibrant theaters like The Garden Theatre, there is no shortage of entertainment options. Indulge in the diverse cuisine from food trucks to fine dining eateries, explore the numerous parks and recreation areas like Bill Breeze Park or take in a game cheering for the Orlando Magic at the Amway Center. Experience the unique culture and endless growth opportunities Ocoee has to offer – start your career journey here today!