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Technical Support Analyst
Job Description
Technical Support Analyst
On-Site - Tallahassee, Florida
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
On-Site - Tallahassee, Florida
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
Tews has an opportunity for a technical support analyst working for a large employer in Tallahassee. We are looking for someone with a minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven
- troubleshooting procedures.
- Assist in coordinating audio-visual setup and videoconference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Participate in team projects, meetings and assignments.
- Responsible for reading and following the Department’s Procedures and Policies.
- Responsible for understanding and enforcing the Department’s Policies and Procedures.
- Responsible for documenting solutions to Technology issues.
- Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
- Perform other related duties as assigned.
- Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
- Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
- Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
- Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
- Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
- Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
- Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
- Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
- Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
- Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control. The ability to put the ideologies, techniques, and tools into practice.
Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status.
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Ready to embark on a career adventure in scenic Tallahassee, Florida? Nestled in the heart of the Sunshine State, Tallahassee boasts a vibrant job market with incredible growth opportunities. Imagine being part of a community that blends southern charm with rich history, surrounded by the stunning beauty of Wakulla Springs State Park and the captivating performances at the Goodwood Museum and Gardens. Indulge in the area's renowned cuisine, explore the stunning exhibits at the LeMoyne Center for the Visual Arts, or cheer on the Florida State University Seminoles at Doak Campbell Stadium. Discover your next career move amidst the enchanting allure of Tallahassee!