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Technical Customer Service Representative

Boca Raton, FL

Employment Type: Contract Industry: Technology Job Number: 19875

Job Description

Technical Customer Support Support Technician
Onsite-Boca Raton FL

 

Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities! 

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

We have an exciting opportunity to join a stable organization with an excellent company culture as an IT Customer Support Representative.

This role is responsible for responding to inquiries and providing information to customers calling into the Information Technology Office. Records all customer contact information in our service desk tracking resources. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer‘s problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Generally follows documented procedures and checklists. Traveling maybe required.

Duties and Responsibilities:
  • Assist the on-site staff in the fulfillment of technology service to their customers and service region. Other anticipate duties and responsibilities are listed below: 
  • Install and configure Information Technology resources. 
  • Troubleshoot and may perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures 
  • Responsible for access control and security administration (password troubleshooting and resets included) 
  • Install, configure, and update software 
  • Assists with the monitoring and tracking of inventory for the Information Technology cost center 
  • Assists IT Leadership in Project Coordination and Quality Assurance 
  • Ticketing System(s) Incident management and distribution 
  • Document inquiries concerning the use of audio-visual equipment including: microphones sound speakers, video screens, projectors, video monitors, connecting wires and cables 
  • Participate in team projects and assignments 
  • Responsible for reading and following Department’s Procedures and Policies • Responsible for understanding and enforcing the Department’s Policies and Procedures 
  • Responsible for documenting solutions to Technology issues 
The ideal candidate should possess the following: 
  • Good Verbal and Written Skills 
  • Problem Solver 
  • A+ Certified Preferred 
  • Team Player 
  • Customer Driven 
  • Self-Motivated 
  • Detail Oriented 
  • Organizational Skills 
  • Time Management 
  • Web or SharePoint 
  • Active Directory Resource management
Join us at TEWS and unlock the door to your next career opportunity. Let's embark on this journey together.

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About Boca Raton, FL

Ready to embark on a rewarding career journey in Boca Raton, Florida? Explore our list of exciting job opportunities in this vibrant and bustling city. Boca Raton, known for its beautiful beaches, upscale shopping at Mizner Park and Town Center Mall, and cultural events at the Boca Raton Museum of Art and The Wick Theatre, offers a unique blend of work and play. With a thriving economy, stunning parks like Red Reef Park and Gumbo Limbo Nature Center, and a strong sense of community, Boca Raton provides endless growth possibilities for job seekers. Join us in discovering the charm and endless opportunities that this remarkable Florida city has to offer!