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Supervisor-Support Services

Orlando, FL 32822

Posted: 05/20/19 Employment Type: Direct Hire Industry: IT Job Number: 15802

TEWS has an immediate opening for a Technical Support Supervisor. This person will oversee a team of field engineers and computer support professionals.  Great company culture and benefits. This is a full-time position.

Duties/Responsibilities:

  • Provide guidance, coaching and mentoring to assigned staff
  • Oversee the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
  • Ensure issues are documented and tracked on assigned incident reports and service requests.
  • Engineer and recommend desktop solutions that meet corporate standards
  • Oversee corporate wide Patch management, software packaging and delivery
  • Ensure that all desktop hardware and software is compliant with established technical architecture, infrastructure, licensing and other standards.
  • Ensure office relocations / renovations are properly planned and coordinated, maintaining minimal customer impact.
  • Interview, select, recommend, hire, train, supervise assigned staff, and initiate personnel actions as required.
  • Maintain current awareness of emerging technology, customer needs.

Education/Experience:

  • Bachelor’s degree or equivalent related to Computer Science, Information Systems or other related field, or equivalent work experience required. MCSA certification desired.
  • A minimum of 3 years of supervisory experience required, with emphasis on managing workloads and project activities of a technical support group. 
  • Five years’ experience in supporting, operating, installing and troubleshooting current Microsoft Windows operating systems and Office Product Suite.
  • Advanced network installation and troubleshooting in Apple products is highly desirable.
  • Experience in leading the coordination, planning and execution of office moves, renovations and relocations preferred.

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