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RRT or RN (Call Center) — Murray, KY

Overview

Join our team in Murray, KY as a Registered Respiratory Therapist (RRT) or Registered Nurse (RN)! In this role, you’ll provide phone-based clinical support and education to patients, caregivers, and field teams—helping ensure respiratory therapy equipment is used correctly, ensuring CPAP/BiPAP compliance, and supporting successful outcomes without ever visiting patient homes. If you’re passionate about patient education, troubleshooting, and making a direct impact through telephonic care, this is a great fit.

Required Skills

• Eligible credentials as an RN or RRT, allowed for this role
• Maintain current licensure/certification as required by state law in the state(s) of practice
• Strong communication skills in English (both oral and written)
• Ability to counsel and re-educate non-compliant patients based on physician instructions
• Ability to gather information from patients, caregivers, and field personnel and troubleshoot equipment issues based on provided details
• Familiarity with (and ability to support) CPAP compliance processes, including:
  • Initiating patient enrollment into a CPAP Compliance Program
  • Reviewing compliance tracking systems
  • Monitoring progress according to patient-specific insurance guidelines and/or Rotech timeframes
• Commitment to confidentiality and discretion when handling sensitive information
• Ability to multi-task, stay organized, and manage time effectively
• Proficiency with common office and communication tools:
  • Email, Internet navigation/research, Microsoft applications (Outlook, Word, Excel)
  • Office equipment (phone, fax machine, copier, printer) and computer/tablet usage
• Ability to work the assigned schedule and on-call rotation
  • Mon–Fri, 8:00a–4:30p
  • On-call rotation: typically 1 week every 4–6 weeks (phone consultations during non-business hours)
• Background investigation and drug screen as required by the role
• Valid driver’s license in state of residence with a clean driving record (when applicable)

Nice to Have Skills

• Completion of an accredited respiratory care/therapy program or related science (nursing or other paramedical training may be acceptable depending on state licensure laws)
• Experience with home respiratory care
• Experience maintaining continuing education (CEUs) as required by state law, with a baseline of at least 4 CEUs per year if not otherwise required

Preferred Education and Experience

• Preferred: completion of an accredited program/degree in respiratory care/therapy or related science
• Preferred: one year of related work experience
• Maintain CEUs as required by state law (or at minimum 4 CEUs/year if not required)

Other Requirements

• In-office work only—no patient homes
• You will support clinical education and equipment setup, including:
  • Manually configuring CPAP and BiPAP devices according to physician prescriptions prior to shipment
  • Supporting new CPAP/BiPAP users with setup, troubleshooting, and therapy guidance
  • Conducting virtual mask fitting appointments to support proper fit and compliance
  • Providing on-call support for urgent equipment/therapy-related needs
• Job shadowing opportunities are available to support training and development
• On-call may require determining when a physical visit is needed and coordinating with appropriate personnel
• Pay range: $26–$35/hr depending on related experience and license
• Sign-on bonus (external candidates):
  • $2,000 gross after 60 days
  • $2,000 gross after 180 days of continuous employment

Take the next step in your clinical career—if you’re ready to deliver impactful, phone-based patient support and help drive CPAP/BiPAP compliance, apply today for the RRT or RN Call Center role in Murray, KY.