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Patient Services Administrator (Bilingual)

Salary: $41,000-53,000 (depends on qualifications and years of relevant experience)

Position Overview

The Patient Services Administrator serves as a key front-line partner in delivering a seamless, compassionate, and efficient experience for patients, clients, and the community. This role is responsible for providing high-quality administrative support and facilitating access to care by conducting brief informational assessments and directing individuals to the appropriate services.

Working collaboratively with multidisciplinary care teams, the Patient Services Administrator ensures patient needs are addressed accurately, confidentially, and in alignment with organizational standards. This position supports patient administration for the onsite medical clinic, front office reception, and ongoing coordination across departments.

Job Purpose

This role provides reliable, responsive, and confidential administrative support that contributes directly to positive patient experiences and optimal care outcomes. By ensuring accurate handling of patient and client inquiries, documentation, scheduling, and coordination, the Patient Services Administrator plays a vital role in supporting both patients and staff.

Key Responsibilities

Service Assessment & Care Coordination

• Serve as the first point of contact for patient, client, and community inquiries, delivering clear, professional, and compassionate responses

• Conduct brief needs assessments to identify appropriate services and facilitate timely access to care

• Ensure smooth navigation of organizational services for patients and clients

Documentation & Compliance

• Maintain accurate, current, and secure patient and client records in accordance with organizational policies and regulatory requirements

• Uphold confidentiality, privacy, and data protection standards in all administrative processes

Client Advocacy

• Demonstrate empathy and understanding of patient and client needs

• Advocate for patient and client considerations in care planning and service delivery

• Assist with all facets of patient and client interactions, including scheduling, billing support, and tool administration

Collaboration & Communication

• Partner with internal teams to support coordinated care and effective communication

• Identify opportunities to improve operational workflows and support the implementation of efficiencies

• Communicate clearly and professionally with colleagues, patients, clients, and community partners

Other duties as assigned.

Performance Metrics (KPIs)

• Average patient wait time

• Appointment no-show and cancellation rates

• Patient satisfaction scores

• Accuracy of patient and client records

• Billing accuracy and days in accounts receivable

• Patient and client retention rates

Qualifications

Education

• High school diploma or equivalent required

• Bachelor’s degree in Healthcare Administration, Health Services Management, or a related field preferred

Experience

• Minimum of four years of patient administration or related experience in a healthcare or health services setting

• Bachelor’s degree candidates may be considered with less experience

Knowledge, Skills & Abilities

• Excellent written and verbal communication skills with the ability to explain complex information to diverse populations

• Spanish fluency required

• Strong understanding of medical terminology, clinical workflows, and care pathways

• Knowledge of healthcare policies, confidentiality laws, and data protection standards

• Demonstrated experience managing sensitive data with accuracy and attention to detail

• Proficiency in Microsoft Office Suite and familiarity with electronic health records, scheduling systems, and billing software