Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.

Seeking a Customer Service Assistant (Non-Clinical)!

 $17.50/hour + eligibility for Quarterly BONUS!
Monday–Friday, 8:00 AM – 4:30 PM CST
Onsite

About the Opportunity:

Tews Company is partnering with a growing healthcare equipment company to hire a Customer Service Assistant (Non-Clinical). This is an excellent opportunity for someone with strong customer service skills who enjoys helping patients and ensuring accuracy in order fulfillment.

In this role, you will support patients who rely on CPAP and related medical equipment. You’ll be responsible for answering inbound calls, processing online and manual orders, reviewing documentation, and making sure equipment and supplies are shipped out correctly and on time.

Key Responsibilities

• Answer inbound calls and assist patients with questions, resupply requests, and order support

• Process patient orders through the website and internal systems

• Verify physician orders and supporting documentation for accuracy

• Review prescriptions to ensure correct equipment setup and supplies

• Ensure accuracy in packaging and shipping of equipment and supplies

• Conduct basic insurance verifications for products and services

• Resolve issues related to orders, shipments, or equipment concerns

• Provide education and support to patients, referral sources, and internal teams

• Maintain detailed and accurate records throughout the process

What We’re Looking For

• High school diploma or GED required

• 1+ year of customer service or administrative experience preferred

• Previous medical/healthcare experience or familiarity with medical terminology a plus

• Strong verbal and written communication skills

• Organized, detail-oriented, and able to multi-task effectively

• Proficient with Microsoft Office and general office equipment

• Team player with the ability to work independently

Additional Details

• Employment contingent upon background check and drug screen
  
  Apply today and do not miss this opportunity to join an established and growing company!

  Tews is an equal opportunity employer and will consider all applications for employment without regards to age, color, sex, disability, national origin, race, religion, or veteran status