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Medical Equipment Customer Service Representative
Job Description
Join Our Team as a Medical Equipment Customer Service Representative in Charleston, WV!
Full Time: Monday through Friday from 8am-5pm
Pay $17- $18 per hour depending on related experience, plus bonus opportunity!
Are you compassionate, detail-oriented, and ready to make a difference in patients' lives? We are seeking a dedicated Medical Equipment Customer Service Representative to be the friendly, efficient first point of contact for our patients and referral sources. Based in Charleston, this full-time role offers an opportunity to work in a fast-paced, patient-centered environment where your organizational skills and medical knowledge can truly shine. If you thrive in helping others and want to be part of a mission-driven team improving lives at home, we want to hear from you!
What You’ll Bring:
- Strong communication skills—both verbal and written—that enable clear and polite interactions
- Ability to work collaboratively and independently in a quick-moving office setting
- Organizational prowess with attention to detail
- Confidence in managing multiple tasks simultaneously, including insurance verification and documentation
- Competence with Microsoft Office, email communication, and office equipment
- Ability to lift and carry equipment weighing at least 35 lbs. and, when necessary, make home deliveries and drive company vehicles
Nice to Have:
- Experience in the home healthcare industry, medical billing, or patient intake
- Familiarity with insurance reimbursement processes and medical terminology
- Prior work with durable medical equipment or respiratory services
Preferred Education & Experience:
- High school diploma or GED required
- One year of related work experience in healthcare or administrative roles is preferred
Additional Requirements:
- Valid driver’s license with a clean driving record (when applicable)
- Comfort working in a fast-paced environment
This is more than just a job — it’s a chance to contribute to a worthy cause while building your career. Bring your passion and skills to a team that values growth, recognizes achievement, and puts people first. Apply today and start making a difference in home healthcare!