POS & Systems Manager
Food & Beverage
Based in Orlando-Hybrid Opportunity
Excellent Company Culture

"Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities! 

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

TEWS is recruiting a full-time Restaurant Support Manager for an Orlando based client. This role is responsible for the development, implementation, support and maintenance of Point of Sale, Back Office, and other store systems, as well as with other information systems deployed within the organization. This role may also be responsible for the management and development of a team who supports the store systems.

• People Leadership/Mentorship
• Restaurant Systems Support
• Communication
• Systems Administration
• Support & Development
• Data
• Product Development

• Manage, coaches, and develops System Support Team
• Sets appropriate goals for direct reports; evaluate performance.
• Appropriately assigns roles and duties to fulfill the needs to achieve department goals.
• Serves as a point of contact for communication related to restaurants systems for both end users (Franchisees, stores and departments) and vendors of the restaurants system technology software. 
• Sets up and reviews processes that ensure clear communication of concerns/ needs between end user and vendor to effectively commutate the items that need to be addressed for success of the End user.
• Ensures all restaurants systems application and hardware is operating properly to meet the needs of the organization.
• Conducts continued configuration to maintain restaurants systems meet the needs of the organization.
• Leads project management of initiatives related to implementation of all restaurants related systems.
• Leads in the tracking and reporting of rollout and implementation projects.
• Directs in developing and implementation of training material, and processes that are designed to support restaurant systems rollout and implementation projects; partners with the Training Team and Operations as Subject Matter Expert.
• Enforces compliance processed to restaurants systems (i.e. Promotion request and Items request).
• Ensures accurate and appropriate information reaches all the technology systems being utilized through the company that are reliant on the restaurants systems for data.
• Reviews and recommends new processes that will improve data flow between restaurants systems and other systems within the organization.
• Ensures Restaurants Systems and procedures lead to outcomes that are aligned with all department needs to achieve companywide goals.
• Gathers information from the end users as well as other departments and consolidate the information to develop use cases for development and implementation of advancements within the restaurants systems.
• Evaluates and prioritizes all use cases for optimal advancement and overall user experience of the restaurants systems.
• Reviews new technology released within the Restaurants systems to continually enrich the design of the restaurants systems to meet and exceed organizational goals. 
• Leads project management of initiatives related to the restaurants systems
• Communicates regularly with leadership to ensure projects are completed within timelines and budget; Assist leadership and has input into the budget for restaurant systems projects.
• Leads system support team for the company.
• Ensures effective responses to systems issues.  
• Proactively researches issue trends and evaluates software and process changes that will address top issues affecting the end user.
• Manages vendor communication related to top priority support cases.
• Communicates and participates in the implementation of restaurants systems software upgrades and patches.
• Ensures all support team members are adequately informed to support level calls as they pertain to restaurant systems.
• Ensures restaurant systems vendors are appropriately addressing support issues and the system defects that cause them; reports to leadershyip for adverse issues.
• Performs other duties as required.

• Knowledge of the organization's brand and the restaurant industry.
• Must have a strong understanding of restaurant operations, POS, and Back Office restaurant systems.
• Knowledge of the practical application of technology; application of principles, techniques, procedures, and equipment that fulfills the needs within a restaurant and franchise system.
• Strong interpersonal, teamwork, and communication skills.
• High level of attention to detail.
• Strong problem-solving skills and logical decision making.
• High drive, sense of urgency, and initiative; ability to produce results and accomplish goals in a fast-paced, changing work environment.
• Strong conceptual skills.
• Must display critical thinking skills.
• Strong skill in building and maintaining relationships.
• Strong skill in reading, writing, math, analyzing, and interpreting general business documents.
• Strong listening and reasoning skills.
• Strong computer skills, including experience with Microsoft Office programs and CRM.
• Solid business acumen including: ability to conduct analysis and present findings in a concise and accurate manner; draw meaningful conclusions and establish action plan; and set performance benchmarks; advises stakeholders on opportunities.
• Ability to translate company vision, operations, and technology strategies into activities that end users can understand.
• Ability to maintain composure and objectivity during difficult situations.
• Ability to meet franchisee needs and quality standards for services, and evaluation of franchisee satisfaction.
• Ability to work independently and collaboratively with other departments.
• Ability to prioritize, organize and manage multiple projects with sensitive deadlines and changing environment.
• Must display integrity, strong work ethic, and professional demeanor.
• Must be dependable and reliable.
• Ability to adapt with change and be flexible.
• Ability to meet the needs of guests and anticipate the needs of others.
• Ability to manage and supervise others.
• Ability to comply with federal, state, and local regulations, and company safety policies.
• Must have and maintain reliable transportation, a valid driver’s license, good driving record, and 100/300 insurance coverage (if driving a personal vehicle).

• Bachelor’s degree in information systems or business; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• At least 5 years related operations and systems experience in the restaurant industry.
• Demonstrated strength in technical competencies with particular strength in technology, computers, programming, and project leadership.