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IT Support Technician

Pompano Beach, FL

Employment Type: Contract Industry: Technology Job Number: 19872

Job Description

Technical Support Technician
Onsite-Pompano Beach, FL
Must have a valid Driver License as the position will require some travel

Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities! 

At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.

We have an exciting opportunity to join a stable organization with an excellent company culture as an IT Support Specialist.

Duties/Responsibilities:
  • Configure, install, monitor, and maintain IT user’s PC software and hardware.
  • Provide Information Technology Support to end-users at remote sites, as needed.
  • Assist with endpoint remediation to ensure PC client health. Install and configure network and local printers.
  • Provide support and troubleshooting on mobile devices.
  • Responsible for utilizing the Service or IT Concierge Desk to document solutions to IT problems.
  • Provide end-user training, as needed.
  • Assist in audio visual setups and videoconferencing support, for in-person, virtual, and hybrid meetings.
  • Responsible for maintaining Windows workstations and overall information systems support for users.
  • Configure and deploy Information Technology resources; which includes but is not limited to desktops, laptops, printers, plotters, and mobile devices 
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures 
  • Assist in coordinating audio visual setups and videoconferencing support o Virtual Meeting Applications knowledge preferred
  • Responsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking 
  • Responsible for security administration (password resets) 
  • Install, configure, and update software 
  • Participate in team projects, meetings, and assignments
  • Responsible for reading and following the Department’s Procedures and Policies 
  • Responsible for understanding and enforcing the Department’s Policies and Procedures 
  • Responsible for documenting solutions to Technology issues
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources 
  • Responsible for tracking incidents in the (2) Service Desk Ticketing Systems 
  • Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers / relocation / reassignment  
  • Flexibility to work hours between 7:00 AM to & 7:00 PM, Monday through Friday
  • After hours on-call rotation with assistance in the evenings and weekends
  • Ability to work other hours, as assigned for business continuity ** A smartphone is required for this position and must be provided by the employer/vendor.
The ideal candidate should possess the following:
  • Good Verbal & Written Communications 
  • Analytical Problem Solver 
  • Self-motivated and disciplined
  • Mobile Device support experience 
  • Customer-centric
  • Audio Visual support experience 
  • Detail Oriented & Quality Focused
  • Active Directory knowledge  
  • Time Management & Organizational Skills 
  • Team Player
  • High Level of Professionalism
  • Service Center Configuration Manager (SCCM) awareness  
  • Virtual Desktop Experience Complexity:
  • Enterprise environment experience preferred
  • Ability to take direction and constructive feedback for improvement
  • Willing to work varying shifts 
  • 50% Travel 
Join us at TEWS and unlock the door to your next career opportunity. Let's embark on this journey together.

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About Pompano Beach, FL

Ready to take the next step in your career? Explore exciting job opportunities in the vibrant area surrounding Pompano Beach, Florida! Nestled along the dazzling shores of the Atlantic Ocean, this region offers a perfect blend of relaxation and growth. With renowned landmarks like Hillsboro Inlet Lighthouse and Pompano Beach Airpark, as well as a thriving arts scene including the Bailey Contemporary Arts center, there's no shortage of inspiration here. Indulge in delicious fresh seafood cuisine or catch a performance at the Pompano Beach Cultural Center. With plenty of parks, recreation areas, and a strong sense of community, Pompano Beach is the ideal place for your professional journey to flourish. Dive into our job listings today and seize the opportunity to be part of this unique coastal paradise!