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Hybrid Bilingual Spanish Customer Success Specialist

Altamonte Springs, FL

Employment Type: Direct Hire Industry: Administrative Job Number: 20369

Job Description

Job Title: Bilingual Customer Service Representatives (Hybrid)

Why Join Us:

Step into a hybrid customer service role that blends flexibility, career growth, and impact! You’ll assist participants with their 401(k) plan inquiries, collaborating with a tight-knit team to provide exceptional support. This isn’t your typical call center – expect a high-touch environment where your attention to detail and problem-solving skills truly matter.

What We Offer:

  • Work Schedule: Flexible 8-hour shifts (8 AM-8 PM) with one late day per week, hybrid model (in-office Tues/Thurs/Fri, remote Mon/Wed)
  • Benefits: Comprehensive health coverage, 401(k), 18 PTO days, and more!

What You Bring:

  • Fluent in English & Spanish (verbal and written)
  • 1+ year of customer service experience (call center preferred)
  • 401k plan experience
  • Strong communication, organizational, and tech skills (Salesforce & Excel are a plus)
  • Willingness to earn the Retirement Plan Fundamentals (RPF) certification within the first year

Make an Impact:
Help participants navigate their retirement options by providing clear, professional guidance over the phone and email. You’ll also have the chance to grow your expertise in the retirement industry while working in a supportive, collaborative environment.

Ready to start ASAP? Let’s connect!

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About Altamonte Springs, FL

Ready to discover exciting job opportunities in the vibrant Altamonte Springs, Florida area? This charming suburb, located just north of Orlando, offers a perfect blend of career prospects and quality of life. With its proximity to the stunning Wekiva Springs State Park, renowned art galleries like the Altamonte Art Center, and a thriving culinary scene featuring local favorites like Spanish River Grill, Altamonte Springs is a captivating place to grow both personally and professionally. Whether you're drawn to catch a show at the nearby Orlando Repertory Theatre or cheer on the Orlando Magic at the Amway Center, this area has something for everyone. Explore our job listings today and take the first step towards an enriching career in Altamonte Springs, FL!