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Front Desk Customer Service Specialist

Sanford, FL

Employment Type: Direct Hire Industry: Administrative Job Number: 20142

Job Description

What is our Value Proposition?
Office Assistant position available for a small company that values family, a great work dynamic, fun, and accountability.


Description of Company:
The company is headquartered in Sanford, Florida and is a unique manufacturing and sales company offering a range of products to dairies and farms around the world.

What You Will Be Doing?
-Handle direct customer inquiries via phone and email, return calls and emails promptly, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Enter customer orders accurately and in a timely manner, and follow-up accordingly.
-Monitor multiple email boxes to fulfill customer orders and service requests.
-Contact customers monthly via phone about how their system is working.
-Support other departments with various administrative tasks.
-Greet and assist visitors when they arrive at the office.
-Follow office workflow procedures to ensure maximum efficiency.
-Keep records of customer interactions, process customer accounts and file documents.
-Assign warranties to shipped purchases.
-Record purchase and shipping information for completed orders.
-Maintain office and kitchen supplies.
-Coordinate weekly team lunches.
-Cross train with team and fill-in as needed.
-Other duties as assigned.

MINIMUM REQUIREMENTS:

-Previous receptionist, administrative office, customer service type experience required.
-Proficient typing skills required.
-Competent working knowledge of MS Office (Word and Excel required, Access and PowerPoint a plus).
-Comfort with working under pressure in a fast-paced environment.
-Excellent planning and time management skills.
-Ability to multitask and prioritize daily workload.
-Above average verbal and written communications skills.

PREFERENCES:
-Oracle NetSuite (they are currently implementing this ERP system)
-Bilingual Spanish

How They Take Care of Their People?
*Eligible for healthcare the first of the month after the 60-day probationary period.
*Company pays 100% for employee medical and dental
*HSA
* 100% of Life Insurance premium paid for by company
*PTO
* 401k

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About Sanford, FL

Ready to take your career to new heights in Sanford, Florida? Nestled in Seminole County, this vibrant city offers a perfect blend of urban amenities and natural beauty, making it an ideal place to work and live. With its close proximity to the stunning Lake Monroe, the historic Sanford Riverwalk, and the charming downtown filled with art galleries, theaters, and local eateries, there is never a dull moment in this bustling community. From catching a show at the Wayne Densch Performing Arts Center to exploring the Central Florida Zoo & Botanical Gardens, Sanford has something for everyone. Check out our job listings in Sanford today and discover the endless opportunities this unique city has to offer!