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Front Desk Clerk - for a health services/non-profit

Orlando, FL 32803

Posted: 03/20/19 Employment Type: Direct Hire Industry: Administrative Job Number: 15670

Growing healthcare company focusing on services to the LGBTQ community is looking for an Administrative Assistant. There is opportunity to advance in the organization. 

This is a Monday - Friday position 8a-6p most days. Occasionally assisting with events, like Pride Week. 

JOB DESCRIPTION:

  • Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone, via email, or social media.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Establish and maintain a concierge-level of customer service relationship with all patients and community partners. 

Compensation is $13-15/hr, based on related experience 

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