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Tews Company
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Documentation Specialist
4974 ORL Tower Rd Orlando, FL 32807 US
Job Description
Seeking a Documenation Specialist to help on a 3-4 week project. This position is onsite, near downtown, Monday through Thursday. (30 hours a week.) Fridays off.
Duties and responsibilities
Skills
Duties and responsibilities
- Interview and collaborate with current role-holders and SMEs to map out the day-to-day responsibilities, processes, and decision points for the target position.
- Create detailed, step-by-step documented procedures (Standard Operating Procedures) for all major tasks in the role.
- Develop process flowcharts, checklists, and job aids as needed.
- Draft a comprehensive job description (if not already done), including duties, skills, required competencies, and performance expectations.
- Organize documentation in a logical, consistent, and user-friendly format.
- Review and validate drafts with stakeholders to ensure accuracy and completeness.
- Revise documentation based on feedback and finalize deliverables.
- Maintain version control of all documents and ensure updates are systematically tracked.
- Provide a knowledge-transfer session or a handoff to the internal team (HR, Training, or Ops) once documentation is complete.
Skills
- Proven experience in technical writing, process documentation, or similar role.
- Strong interview and information-gathering skills.
- Ability to translate complex workflows into clear, concise written instructions.
- Proficiency with documentation tools (e.g., Microsoft Word, Visio, or any process-mapping software).
- Excellent organizational and project management skills.
- Attention to detail and ability to validate factual accuracy.
- Strong communication skills, both written and verbal.
- Prior experience writing SOPs or process documentation is a plus.
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