Data Entry Clerk
9350 Conroy Windermere Rd Windermere, FL 34786
International company in Dr. Phillips/W Orlando is looking for a Part-Time Help Desk Coordinator. This position offers stability and long-term potential.
This person will work 20-25 hours per week. 5 days per week is preferred, but flexible.
TITLE: Data Entry Clerk/Help Desk Coordinator
CONTRACT LENGTH: Direct Hire
Responsible for the oversight of Help Desk Ticketing System. The successful candidate will have an analytical mind and exceptional attention to detail. Looking for a long-term employee who wants to grow within our business.
- Timely distribution of generated support tickets / work assignments to internal Information Technology staff.
- Ticket workflow management to ensure proper communication, resolution, and case closure is met.
- Ensure that all required data points are added to each support ticket generate by internal customers.
- Assist in answering incoming support calls to the IT Help Desk.
- Manually generate Help Desk tickets for support incidents reported by phone.
- Generate end of month reports for submission to other departments.
- Assist with department’s oversight of specific vendor services, orders, and invoice distribution.
- Contributes to team projects and assignments as needed to support the ongoing technology efforts of the department.
- Prior experience working within the IT field preferred, but not required.
Compensation is $15/hr.