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Customer Service Representative
Job Description
What is our Value Proposition?
Direct Hire opportunity working for a leader in the equipment distribution industry!!! This is a great opportunity for an experienced customer service professional with some sales acumen and ability to put customers first.
Pay starts at $22 per hour
Monday thru Friday 8am – 5pm schedule.
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What You Will Be Doing?
Looking for a dedicated customer-oriented service representative. You must be able to field a high volume of incoming calls, speak directly and professionally with customers. Also, you must be comfortable typing and navigating different computer systems. We are a distributor so you will be servicing our 400+ dealer network, as they place or inquire about orders. Looking for applicants willing to grow with us long-term and be a part of friendly family-owned business.
What You Will Bring Along?
Education and Experience:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Experience working with customer support and/or sales.
- Previous experience in sales (not required)
- Proven customer support or client service experience
- Good phone, typing and organizational skills.
- Comfortable using computer and software (ex. Excel, Adobe & AS400)
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of customer situations
- Ability to multi-task, prioritize and manage time effectively
How They Take Care of Their People?
Benefit Package Offered including Medical and Dental insurance active 30 days after date of hire!!! Generous PTO policy including holidays and vacation time off. Employee Discount on equipment; Bonus-biannual based on company and individual performance.
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