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Customer Service Manager

Orlando, FL

Employment Type: Direct Hire Industry: Corporate Services Job Number: 21697 Allows For Remote Work: 0

Job Description

Direct Hire opportunity working for a leader in the equipment distribution industry!!!

Pay: starts at 85,000 based on experience

Monday thru Friday 8am – 5pm schedule.


Minimum Requirements:
 
  • Minimum of 5-10 years of experience in customer service, sales support, or related roles, with at least 3-5 years in a supervisory or management capacity.
  • Proven ability to lead, motivate, and develop a team in a fast-paced, customer-focused environment.
  • Strong problem-solving, organizational, and decision-making skills.
  • Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.
  • Demonstrated ability to manage multiple priorities, deadlines, and competing demands.


Job Description:
 
  • Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.
  • Lead day-to-day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.
  • Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.
  • Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.
  • Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.
  • Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.
  • Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.


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About Orlando, FL

Explore exciting job opportunities in the vibrant city of Orlando, Florida! Known for its endless sunshine, world-famous theme parks including Walt Disney World and Universal Studios, a thriving arts scene with galleries like the Orlando Museum of Art, and a variety of recreational activities such as Lake Eola Park and the iconic Lake Eola swan boats, Orlando is a hub of innovation and creativity. With a booming economy and diverse job market, this city offers growth potential and a unique lifestyle that blends southern charm with modern amenities. Discover your next career move in Orlando and be part of a dynamic community that celebrates diversity and opportunity. Dive into our job listings today and kickstart your professional journey in the heart of the Sunshine State!