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Collections Specialist

Orlando, FL 32817

Posted: 06/20/19 Employment Type: Direct Hire Industry: Accounting Job Number: 15930

Here’s your chance to join a strong team and help build a community here in the Orlando area. We are partnered with a growing company in need of a Collections Specialist to join their team on a permanent basis.


SALARY: $42,000 - $52,000


MINIMUM REQUIREMENTS (including education and certifications):

  • High school Diploma or GED required, college coursework in business and finance strongly preferred.
  • Three to four years of collections experience.
  • Strong Excel experience



  • Business to Business (B2B) collections experience
  • Great Plains experience



Responsible for performing collection activities associated with all accounts including those involved in bankruptcy or legal proceedings. Oversees all collections functions including the control of credit accounts that are late, potentially delinquent, delinquent, or charged off. Assists in the resolution of difficult and complex account situations. Ensures that established policies, procedures, and legal requirements are followed. Ensures that services are delivered professionally and efficiently.


Job responsibilities include but are not limited to:


  • Assumes responsibility for the effective and professional performance of collections functions.
  • Contact customers via phone and email regarding outstanding AR balances
  • Gather documents required by client to assist in getting payment
  • Negotiates possible payment plans with past due customers
  • Prepare packages to be sent to attorney after unsuccessful collections attempts
  • Communicate with sales team regarding outstanding AR balances
  • Complete other collections, AR and billing tasks as assigned
  • Assumes responsibility for the effective and efficient administration and performance of Collections functions.
  • Develops and generates analytical reports for the Operating Teams.
  • Creates various reports identifying clients requiring follow up by sales teams.
  • Maintains the Company’s professional reputation throughout collections process and all contact with clients.
  • Stays informed of changes in collections policies, procedures, and related legal requirements.



  • High school Diploma or GED required, college coursework in business and finance strongly preferred.
  • Thorough knowledge of collection procedures and related laws and regulations.
  • Three to four years of collections experience.
  • Excellent communication and public relations skills.
  • Ability to work in stressful, high pressure situations.
  • Solid analytical and negotiating skills.
  • Thorough understanding of all related court systems (Small Claims, Circuit, District, Bankruptcy).
  • Competent in the use of MS Word and Excel.
  • Be familiar with and have the ability to learn applications such as financial applications and other company applications and systems required by job content






  • Great Culture
  • Career Advancement Opportunities
  • Competitive Medical, Dental, and Vision Plans
  • Matching 401K Plan
  • Tuition Reimbursement
  • 19 Paid Days Off Your First Year
  • Business Casual Work Environment. Casual Attire on Friday!
  • Free Onsite Gym
  • Flexible Work Arrangements!
  • Free Wellness and Medical Clinic
  • Referral Bonuses
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