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Healthcare Customer Service Representative
Job Description
Unlock Your Potential: Join TEWS and Solve the Talent Equation for Your Career
TEWS has opportunities with leading companies for professionals at all career stages, whether you're a seasoned consultant, recent graduate, or transitioning into a new phase of your career, we are here to help.
Seeking Healthcare Customer Service Representative!
Location: Fully Onsite
Schedule: Monday–Friday, 8:30 AM to 5:00 PM
Pay: $16.50–$18.50/hour, based on experience
Join a great team with our client in the healthcare industry! We are seeking a Customer Service Representative to support their mission of providing durable medical equipment. This role is a vital part of ensuring exceptional service for patients and referral partners.
Key Responsibilities
- Communicate effectively with patients, clients, and referral sources to resolve inquiries.
- Verify insurance coverage, including Medicare and Medicaid.
- Prepare and maintain patient files, invoices, and delivery schedules.
- Provide technical support for equipment and handle walk-in requests.
- Uphold compliance with policies and industry standards.
Qualifications
Required:
- High school diploma or GED equivalent.
Preferred:
- Experience in the medical field, medical billing, or working with durable medical equipment.
- Familiarity with medical terminology.
Skills
- Excellent Customer Service Skills.
- Positive and empathetic personality.
- Strong communication and organizational skills.
- Proficiency in Microsoft Office applications.
- Ability to work independently and as part of a team.
Physical Requirements
- Ability to lift and transport up to 35 pounds.
- Occasional driving to deliver equipment to patients.
This is an excellent opportunity to join a dedicated team making a difference in healthcare. Apply today!