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Customer Support (Bilingual/German)

Orlando, FL 32828

Posted: 12/13/18 Employment Type: Contract To Hire Industry: Accounting Job Number: 15391

German Speaking Professional Needed!!!

Looking for a career change? Ready to take your accounting skills to the next level? Tews Company is seeking a Customer Support ( Bilingual / German / Deutsche) to join a trusted medical equipment company on a Contract to Hire basis with amazing benefits once permanent.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

SHIFT: M-F, Full Time

MINIMUM REQUIREMENTS:

  • Strong Excel/Computer Knowledge
  • Strong Customer Service Skills
  • Bilingual in German / Deutsche , required

PREFERENCES:

  • 2+ years of business corporate collection/B2B experience preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Manages and collects on an assigned A/R portfolio across multiple business units
  • Researches and reconciles customer accounts
  • Complete routine collection calls to determine payment status of accounts, ensuring timely payment of receivables, and resolution of customer issues preventing payment
  • Develops and maintains strong working relationships with partners and customers in order to deliver the best total customer experience
  • Understand customer infrastructure, processes, and identify appropriate contacts in order to successfully address customer issues impacting payment performance
  • Identify at-risk customers to Manager
  • Escalate issues to appropriate internal ownership level
  • Identify & document customer disputes
  • Identify root causes of delinquency

BENEFITS:

  • 4 weeks of vacation to start
  • Employers partial paid health insurance
  • 15% off the market price of stock
  • 401k with 4% company match

For immediate consideration, APPLY TODAY!

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