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Technical Customer Service Representative
7941 Glades Road Boca Raton, FL 33434 US
Job Description
Onsite-Boca Raton FL
Your Career, Your Choice: Partner with TEWS for Tailored Job Placements and Exceptional Opportunities!
At TEWS we understand that finding the right job is more than just filling a role—it's about finding the perfect fit for your skills, preferences, and career aspirations. With over 25 years of experience, we specialize in handpicking top talent for promising positions across various industries. Our dedicated team works tirelessly to ensure that every opportunity we present aligns with your career goals, giving you the confidence to pursue your next step with assurance.
This role is responsible for responding to inquiries and providing information to customers calling into the Information Technology Office. Records all customer contact information in our service desk tracking resources. Evaluates situation, determines appropriate response and escalates to designated specialist/resource for resolution of customer‘s problem or complaint. Tracks issues escalated for resolution to ensure customer receives a timely response. Generally follows documented procedures and checklists. Traveling maybe required.
Duties and Responsibilities:
- Assist the on-site staff in the fulfillment of technology service to their customers and service region. Other anticipate duties and responsibilities are listed below:
- Install and configure Information Technology resources.
- Troubleshoot and may perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures
- Responsible for access control and security administration (password troubleshooting and resets included)
- Install, configure, and update software
- Assists with the monitoring and tracking of inventory for the Information Technology cost center
- Assists IT Leadership in Project Coordination and Quality Assurance
- Ticketing System(s) Incident management and distribution
- Document inquiries concerning the use of audio-visual equipment including: microphones sound speakers, video screens, projectors, video monitors, connecting wires and cables
- Participate in team projects and assignments
- Responsible for reading and following Department’s Procedures and Policies • Responsible for understanding and enforcing the Department’s Policies and Procedures
- Responsible for documenting solutions to Technology issues
- Good Verbal and Written Skills
- Problem Solver
- A+ Certified Preferred
- Team Player
- Customer Driven
- Self-Motivated
- Detail Oriented
- Organizational Skills
- Time Management
- Web or SharePoint
- Active Directory Resource management
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