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Customer Service Representative

Orlando, Florida | Contract To Hire

Post Date: 06/23/17 Job ID: 13948 Industry: Admin

Manufacturer in South Orlando has an opening for a Customer Service Representative to join their growing team.  Temp to Perm paying $15 - $16/hr.

MINIMUM REQUIREMENTS (including education and certifications):

  • Minimum 3 years’ experience with academic and professional training in established practices and principles of customer service desired but not required.
  • Proven time management and analytical problem resolution.
  • Strong organizational and administrative skills.
  • Proficient in Microsoft Suite, Word/Excel, Web Searching and PC applications.
  • Team player who works effectively with others as well as independently consistently displaying professionalism.
  • Previous experience in a technical manufacturing\parts distribution environment desired but not required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Interact directly\indirectly with customers via telephone, fax, electronic-media and in person.  All duties are performed on-site due to hands-on inter-departmental required interaction.
  • Respond promptly and correctly to customer inquiries regarding product and services.
  • Accept and process customer purchase orders and requests for quotes in accordance with manufacturing lead times.
  • Evaluate and resolve customer concerns.
  • Retain and apply technical information.
  • Display exceptional listening\verbal skills coupled with departmental accepted phone etiquette expectations.
  • Record details of daily customer inquiries and action taken when needed.
  • Follow-up on customer expectations.
  • Exert good judgment and problem solving.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Communicate and coordinate with internal departments in a friendly and positive demeanor.
  • Demonstrate effective written and verbal communication skills.
  • Practice of effective time-management to minimize delays in work-flow processes.

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