Orlando, Florida | Contract
A company in downtown Orlando is looking for a long term temp to perform B2B Collections. MUST have B2B Collections experience and a talent for customer service!
- Business to business collections experience in high volume environment. *Business to consumer collections experience will not be taken into account*
- Excellent verbal and written communication skills
- Able to learn new systems quickly
- Ability to work in fast paced environment.
- Work with customers by following up on past due balances, including sending of dunning emails and phone calls
- Review and validate credit request received from customer
- Maintain/update customer contact log
- Route any issues that can’t be resolved to relevant authority in the business unit.
- Review and validate invoice adjustments
- Conduct data and process analysis
- Promote and provide exceptional customer service